How to cancel your CRM Suite subscription, what happens to your access, and when refunds apply.
Last updated: 2 August 2026This policy explains how to cancel your Mahisoftech CRM Suite subscription, what happens to your access and data afterward, and when refunds apply. It works alongside our Terms & Conditions.
You can request cancellation any time by emailing support@mahisoftech.com, calling +91 78930 80808, or through your account admin panel once available. We'll confirm your cancellation and the effective date in writing.
Cancellation takes effect at the end of your current billing cycle — you keep full access to the suite until then. After that, login access to Leads CRM, HRMS, Worksheet & Projects, and Accounts CRM is suspended for every user on your account.
Subscription fees already paid are non-refundable, except where a service failure on our part prevented you from using the suite for a significant part of the billing cycle, or where required by law. Refund requests are reviewed case by case — contact support and we'll respond within 3 business days.
If you only need fewer users or products rather than stopping entirely, you can downgrade your plan instead of cancelling — this takes effect from your next billing cycle and doesn't interrupt access to the products you keep.
You can request a full export of your business data — leads, attendance records, worksheets, and accounts — any time before or within 30 days of cancellation. After that window, data is archived and then permanently deleted in line with our Privacy Policy, unless we're required to retain it for legal or accounting reasons.
You can reactivate a cancelled account within the 30-day export window and pick up where you left off, with your data intact. After that window, reactivation means starting a fresh account.
Reach the Mahisoftech team at support@mahisoftech.com or +91 78930 80808, or write to us at Kukatpally, Hyderabad, India.